Delivery time
Order delivery can take up to 15 business days depending on your location.
Customs
Depending on your location you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier will inform you of any additional duties if required.
Epic Merch Store has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
If you choose to refuse the customs fee and the parcel is returned back to Epic Merch Store, a shipping & handling fee may be deducted from your refund.
All of our items ship from our locations in Europe and the US.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
Return policy
Due to the fact all orders are print on demand and we do not keep any stock we can not exchange items because of wrong sizing, so be sure to order correct sizes for your item!
Exchanges will only granted if items are defective or damaged.
Returns/exchanges are only permitted within 30 days of receiving your order. Refunds/exchanges will not be permitted on items returned after 30 days.
No exchanges will be made on items that are damaged due to your error.
The item has to be unwashed.
If you consider your items to be faulty please first contact our support and give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis.
Return of goods is at the users cost
Shipping costs are non-refundable
We do not guarantee that we will receive your returned item, if you want to make sure please send with tracking.
Before sending anything back to us please contact our support first!
Epic Merch Store is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment the customer is responsible for filing all claims with the mail carrier. Epic Merch Store is not responsible for any package(s) once it is in the hands of mail carrier.